Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of hosting, domains, email, and related services (the “Services”) provided by ENOVA DIGITAL SERVICES LTD (“ENOVA Host”, “we”, “us”). If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Definitions

• “Account” — your registered profile used to access the Services.
• “Content” — websites, data, files, and materials you host or transmit using the Services.
• “AUP” — our Acceptable Use Policy in section 7.

3. Account & Eligibility

You must be at least 18 and able to form a contract. Keep your credentials confidential and notify us of unauthorised use.

4. Orders, Provisioning & Trials

Orders may be placed online or via email. Provisioning usually occurs within minutes but may take longer. Any trial or promotional period is subject to these Terms.

5. Fees, Billing & Taxes

Fees are due in advance unless stated otherwise. Prices exclude applicable taxes unless stated. Late or failed payments may result in suspension after notice. You authorise us to charge your selected payment method for renewals unless you cancel in advance.

6. Acceptable Use Policy (AUP)

You agree not to use the Services for prohibited content or activities, including but not limited to: malware, phishing, spam, illegal content, IP infringement, harassment, or any activity that disrupts platform stability. Bulk email and mass‑mailing require prior approval. We may remove content, throttle, or suspend accounts that violate the AUP.

7. Resource Usage & Fair Use

Shared environments allow bursts, but sustained high usage may be limited to protect the platform. “Unmetered” resources are subject to reasonable fair use. We may contact you to optimise or recommend a plan migration.

8. Security & Backups

We maintain platform‑level security and backups, but you are responsible for securing your applications and keeping your own copies. Backup frequency and retention depend on plan tier and are not guaranteed.

9. Uptime & SLA

We target 99.9% monthly uptime. For unplanned downtime beyond this target (excluding scheduled maintenance, factors outside our control, and beta features), you may request service credits: 5% of the monthly fee per additional 30 minutes of outage, capped at 100% of the monthly fee. Credits are your sole remedy for SLAs.

10. Suspension & Termination

We may suspend or terminate the Services for violations of these Terms, non‑payment, or risk to the platform. You may cancel anytime; refunds are handled per our Refund Policy.

11. Domains

Domain services are subject to registry rules and ICANN policies. Registrations, renewals, and transfers are generally non‑refundable once submitted.

12. IP Addresses

Any IP addresses assigned remain our property and may be changed with notice.

13. Third‑Party Services

We may provide or resell third‑party software/licenses (e.g., SSL, backups). Such items are subject to the provider’s terms and may be non‑refundable.

14. Warranties & Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” without warranties. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

15. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages. Our aggregate liability arising out of or relating to the Services shall not exceed the fees paid by you for the three (3) months preceding the claim.

16. Indemnification

You will indemnify and hold us harmless from claims arising from your Content or use of the Services in violation of these Terms or applicable law.

17. Data Protection & Privacy

We are a controller for account data and a processor for hosted content where applicable. Our Privacy Policy explains how we process personal data under UK GDPR.

18. Changes

We may modify these Terms by posting an updated version with a revised “Effective” date. Material changes will be notified by email or in‑app notice.

19. Governing Law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

20. Contact

Questions? Email contact@enovadigitalservices.uk or write to 7, Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom.

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This template is provided for general informational purposes and does not constitute legal advice. Consider consulting a solicitor to tailor it to your exact operations.